Shipping & Delivery
Your YUMI sofa ships directly from our factory in China to your door. Here is what to expect, from the moment you order to the day it arrives.
Delivery times
| Destination | Processing | Delivery after dispatch |
|---|---|---|
| Europe | 3 business days | 7–14 business days |
| Rest of the world | 3 business days | 10–20 business days |
Processing is the time we need to prepare, pack and hand your order to the carrier. Orders placed at the weekend or on a public holiday start processing on the next business day. Delivery times are counted after dispatch, so add the processing days for the total.
These are estimates, not guarantees. Customs checks, carrier backlogs, weather and peak seasons can add time.
Shipping costs
Shipping costs and the delivery options available for your address are shown at checkout, before you pay. Standard shipping is currently free on every order.
Where we ship
We ship to most countries. The destinations we can deliver to are listed at checkout. If your country is not available, email us at contact@yumisofas.com.
How your sofa arrives
Each product page explains how that model is packed. Compressed sofas arrive vacuum-packed in a compact format and need time to regain their shape after unpacking — please follow the instructions supplied with your model. Larger or modular orders may arrive in more than one parcel, sometimes on different days.
Before ordering, check the product dimensions and make sure the package and the unpacked sofa can be moved into your home.
Tracking
As soon as your order is dispatched, you receive a tracking number by email. It can take a few days for the first tracking update to appear while the parcel is being processed for international transport.
Customs, duties and import taxes
Your order is shipped from China. Unless stated otherwise at checkout, prices do not include import duties, import VAT or local taxes. Depending on your country, your customs authority or the carrier may charge these when the parcel arrives. They are set by your country, not by us, and are the recipient's responsibility.
If a parcel is refused at customs or at delivery and returned to us, we refund the price of the items minus the shipping and return costs.
Wrong address
Please check your address carefully at checkout. If something is wrong, email us within 24 hours of ordering and we will correct it if the order has not been dispatched. Once the parcel is with the carrier, we may not be able to change it.
Delayed or lost parcels
If your tracking has not updated for 10 business days, email us with your order number. We open a case with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full.
Damaged on arrival
Please inspect your delivery when it arrives. If the packaging or the product is damaged, email us within 48 hours of delivery with your order number and photos of the product and the packaging. We will review the case and arrange a solution.
Questions
Email contact@yumisofas.com or use our contact form, and include your order number if you have one.